On April 10, 2025, I visited the Rize branch of Türk Ekonomi Bankası (TEB) to collect my TEB World credit card, for which I had already applied. However, when I arrived at the branch, I was told—without any clear reason or explanation—that my card would not be delivered. Instead, they only proceeded with an account holder change transaction.
When I returned to the branch for clarification, I came to believe that my card was intentionally withheld. Later, I discovered that my credit card had been canceled entirely, again without any notification or justification. I was never informed of the reason, and the bank failed to provide any transparency.
Even after contacting TEB customer service and reaching out to the relevant authorities, I received no meaningful response or resolution. Reviewing branch security footage would easily prove the inconsistencies between what was claimed and what actually happened.
I have been dealing with this issue since the day I attempted to collect my card and have experienced ongoing inconvenience and stress. I now demand that TEB provide a full, justified explanation for the card cancellation and address the lack of transparency and accountability at the Rize branch. I expect a proper resolution to this ongoing issue.
I have been a TEB customer for many years. On October 22, 2025, between 7:45 a.m. and 9:15 a.m., I repeatedly tried to contact TEB customer service, but I either couldn’t reach anyone or the representatives I spoke with failed to help me access mobile banking or retrieve my customer number. I kept r...
Hello TEB, As of 14/11/2024 and 26/11/2024, the account blockage is still ongoing. I reached you through every channel, I met with the Bağcılar Güneşli Çarşı branch manager on 25/11/2024, and an e-mail was sent from the branch to the center many times, but it is still not open. Although I have made ...
On July 3, 2024, a significant amount was charged to my Türkiye Ekonomi Bankası (TEB) credit card by an international airline without my knowledge, permission, or authorization. Within the first 10 minutes of the incident, I notified the bank, and within the first 30 minutes, I informed the airline ...
On June 27, 2024, I opened an account with TEB Bank to take advantage of their zero-interest credit offer. After all the formalities, the customer representative assured me that once I transferred 1 ₺ to TEB Bank's IBAN, I could use the interest-free credit in my account. I made the transfer as inst...
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