On 09.09.2025, a ₺500 bonus I earned from shopping campaigns was credited to my CepteTeb Retirement Credit Card. However, on the same day, the same bonus was withdrawn with the note “-₺500 Bonus” under the Retirement Card Market Campaign. I called TEB customer service regarding the issue, and the tone and attitude of the representative I spoke with were very disturbing. When I requested the cancellation of my card, another staff member, who identified herself as B****, spoke to me using a commanding tone. This was the first time I experienced such behavior, and I was both surprised and disappointed that a corporate bank like TEB employs such unprofessional staff. Although I have not yet canceled my card, due to this negative experience I am considering moving all my banking transactions to another bank. Regarding my card ending in 3512, I demand that the unfairly withdrawn ₺500 bonus be re-credited, that I receive an apology, and that the relevant staff be given training in customer communication.
My statement from TEB Bank showed a ₺500 bonus if I spend ₺500, according to a communication I got on August 25, 2025. On the last day of August, when the deadline to participate was, I spent ₺539 using my card that ended in 2531. I was informed on September 9 that my statement would reflect the 500...
On April 10, 2025, I visited the Rize branch of Türk Ekonomi Bankası (TEB) to collect my TEB World credit card, for which I had already applied. However, when I arrived at the branch, I was told—without any clear reason or explanation—that my card would not be delivered. Instead, they only proceeded...
As a TEB Bank salary customer, I provided the necessary documents about a month ago to become a salary customer. The bank representative filled out the required paperwork and indicated that a credit card would be sent to me. However, I was assured that there would be no charges for this card and tha...
On August 14, 2025, I purchased a guaranteed Bonus credit card from the Adana Atatürk Branch, and a ₺2,000 bonus was loaded onto my card as part of the campaign. However, I was never informed that this bonus would only be valid for one month, and Mr. Ç*** specifically did not provide me with this in...
I have been a TEB customer for many years. On October 22, 2025, between 7:45 a.m. and 9:15 a.m., I repeatedly tried to contact TEB customer service, but I either couldn’t reach anyone or the representatives I spoke with failed to help me access mobile banking or retrieve my customer number. I kept r...
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