My CepteTeb credit card has been closed for about a month, and when I called the bank to have it reopened, customer service said they couldn’t see the card’s status and couldn’t take any action. I’m also unable to perform any operations through the app. I was told that for actions like reopening the card or closing the account, I must visit a branch in person. While account opening can now be done entirely online, being forced to go to a branch for every other process causes significant inconvenience. When I wanted to close my account, I was again directed to a branch and couldn’t complete any of my transactions remotely. I constantly face similar issues and can no longer find a solution. I request that all my information be deleted from the system and that all account and card-related transactions be made easily accessible and manageable online.
I submitted a request through the mobile app to close my CepteTeb account. However, the system directs me to a branch, and I’m unable to complete the process through the app. When I contacted customer service, I was also told that I needed to visit a branch. Even though I have no active products or ...
I applied two days ago to close my TEB Bonus credit card and bank accounts, and I have been struggling with the process ever since. I tried contacting the phone branch multiple times but couldn’t get any results. I also attempted to reach them by email, but they were unable to assist me. My request ...
Hi there, I'd like to file a complaint about TEB Bank. I attempted to close my credit card account on Cepteteb by settling all remaining balances. I reached out to customer service to inform them of my decision to close my card and successfully completed the necessary steps. Surprisingly, after a mo...
While applying for a loan through the CepteTeb mobile app, I was offered a pre-approved credit card. I accepted the offer, but later I was informed that the card was on hold due to the limits of my other bank credit cards and would only be issued once those limits were updated. When I called the ban...
I’ve decided to close my account with TEB Bank because their customer service hasn’t been helpful. Whenever I call for help, it seems like I always get the same response: I have to go to a branch because they can't assist me over the phone. It's really annoying that I have to go in person for even t...
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