About 7-8 months ago, the limit on my credit card with TEB Bank, which was originally ₺2,500, was increased to ₺150,000 without my knowledge or consent. I was not informed of this change, nor was my approval requested. When I noticed the situation, I called TEB customer service and asked for my credit card limit to be lowered. However, despite my request, no action was taken for about a week. During this time, due to financial difficulties, I was forced to use the card. Because the limit was kept so high against my will, not lowered when I requested, and because I had to use the card, debt was created. Although I made regular payments from time to time, and most recently paid ₺35,000, my card was closed, and I was informed that it would not be reopened unless I fully paid the remaining debt. By increasing my credit card limit without my consent, your bank put me into debt, and despite my payments, I was left without access to my card. I was subjected to a limit I never asked for, and all responsibility has been placed on me. I do not believe this situation can be explained in a way that favors the customer. I request that my grievance be resolved and that my credit card be reopened for use. Otherwise, I will escalate the matter to the Consumer Arbitration Committee and other relevant authorities, and I will also share it publicly on Xolvie and social media.
TEB Bank places a hold on my credit card for ₺1200, which is just €26, even though I use the card abroad and have a low limit. Even the slightest delay results in a hold, regardless of any promise to pay. They cause hardship without any legal right to do so. It's unbelievable that such a large bank ...
Without any prior or clear notification, İş Bank suddenly increased my credit card limit to ₺250,000 on the same day as my statement date, claiming I had previously granted permission for “automatic limit increase.” This unexpected and excessive increase was made without my explicit request or conse...
Since March 17, 2025, my ininal card has been deactivated without any explanation. There is a balance of ₺15,830 on the card, and I have no way of accessing this money. Despite calling customer service multiple times, I have not received a clear answer, and my issue remains unresolved. This amount i...
As a TEB Bank salary customer, I provided the necessary documents about a month ago to become a salary customer. The bank representative filled out the required paperwork and indicated that a credit card would be sent to me. However, I was assured that there would be no charges for this card and tha...
My TEB credit card ending in 2879 was charged a ₺460 annual fee. I have been a loyal customer for a long time and always make my payments on time. I am requesting a refund of this fee. According to legal provisions, these charges should be canceled and refunded to me. Consumer courts and Supreme Cou...
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