I submitted a request through the mobile app to close my CepteTeb account. However, the system directs me to a branch, and I’m unable to complete the process through the app. When I contacted customer service, I was also told that I needed to visit a branch. Even though I have no active products or balance in my account, I am experiencing inconvenience because the process cannot be completed through the app. I request that this issue be resolved and that my account be closed through the application.
My CepteTeb credit card has been closed for about a month, and when I called the bank to have it reopened, customer service said they couldn’t see the card’s status and couldn’t take any action. I’m also unable to perform any operations through the app. I was told that for actions like reopening the...
I applied two days ago to close my TEB Bonus credit card and bank accounts, and I have been struggling with the process ever since. I tried contacting the phone branch multiple times but couldn’t get any results. I also attempted to reach them by email, but they were unable to assist me. My request ...
Hi there, I'd like to file a complaint about TEB Bank. I attempted to close my credit card account on Cepteteb by settling all remaining balances. I reached out to customer service to inform them of my decision to close my card and successfully completed the necessary steps. Surprisingly, after a mo...
While applying for a loan through the CepteTeb mobile app, I was offered a pre-approved credit card. I accepted the offer, but later I was informed that the card was on hold due to the limits of my other bank credit cards and would only be issued once those limits were updated. When I called the ban...
I am currently abroad and installed the CepteTEB application on a new phone. I was informed that my phone would be called to reactivate the app, which worked without any issues, and I received the call. However, when prompted to press 1 for reactivation, no matter how many times I tried, it did not ...
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