On July 27, 2025, I created an account on Superprof with the purpose of teaching and solving questions. However, during this process, I suddenly received an SMS stating that I had been subscribed to a service called Playweez. When I sent an SMS to 3699 with the message “iptal playweez” to cancel it, ₺50 was charged from my mobile bill.
In addition, I noticed two more deductions on my phone bill — one for ₺80 and another for ₺33, both linked to the 3699 number and made at the exact same time. I never approved or signed up for any subscription.
I will file a formal complaint with the Consumer Protection Agency and pursue this matter legally. I expect a prompt response and refund of all unauthorized charges.
Furthermore, I am currently trying to delete my Superprof account, but the platform does not allow it. Although Google search results claim there is an account deletion option in the “My Account” section, it does not actually work.
I have been a member of the Superprof platform for about a year. Although I once contacted a teacher through the site, I never actually took any lessons. However, without my knowledge, on August 29 and September 29, two separate charges of ₺199 each were withdrawn from my credit card — a total of ₺3...
On April 2, 2024, I purchased a one-month service through Superprof. However, even though I did not use the service after that date, I recently discovered that ₺200 has been automatically withdrawn from my Akbank credit card every month for the past 17 months — totaling ₺3,400 (17×₺200). The most re...
Last night, I paid ₺259 for a subscription on the Superprof platform. It was clearly stated on the site that the subscription fee would only be charged after my tutor request was accepted. However, the payment was processed even though no tutor accepted my request, and the amount was withdrawn from ...
About a month ago, I made what appeared to be a one-time membership payment on Superprof.com. However, on August 22, 2025, an additional ₺199 was withdrawn from my card (last four digits: 3514) without my consent or approval. I did not receive any notification or confirmation message regarding this ...
Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...
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