I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an accident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have c...
We are waiting for payment under the repair service file we opened with Anadolu Sigorta, numbered 10430127250001. Although the file was closed on 26/09/2025, the payment has not yet been received. We have repeatedly shared our updated IBAN details for the payment to be made via assignment; however, ...
Under my comprehensive insurance policy with Anadolu Sigorta, my 2019 Volvo was repaired at 3e Oto Servis Hizmetleri. I have been waiting for about 10 days for the repair payments related to my claim files numbered 14661495200004 and 14661495200005. The delay in payment has caused me financial diffi...
The insurance institution made an exception and did not pay even though I did not have an exception. Since 2006, I have private health insurance. About 3 years ago, I switched from Acıbadem insurance to Anadolu insurance. I had no exceptions. In 2021, I had one low-dose blood pressure medication wri...
I requested emergency assistance from Anadolu Sigorta under my home insurance policy to unclog a blocked rainwater drain. The plumber they sent used an inspection camera and inserted it into the pipeline, which is approximately 30 meters long. Although the full 25-meter cable of the device was used ...
I have had Anadolu Sigorta supplementary health insurance for 4 years. And I have no disease exceptions in my policy. I wanted to get a surgery provision with the diagnosis of uvulopharyngoplasty as a result of my ENT examination on 13.05.2025, but it was rejected. I draw your attention to the compl...
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want...
Anadolu Sigorta has not taken care of my vehicle for 2 months. I previously filed a complaint, but they claimed to have responded via SMS and dismissed it. Neither I nor the insurance agency can reach the company or get a response. The only excuse they give is that the photos are insufficient, even ...
I took out home insurance from İş Bank on 30.04.2024, and they also issued me a life insurance policy (Policy Number: 6199138). Initially, I took out a loan with a 60-month maturity, which we later reduced to 24 months on 13.01.2025. As a result, this loan has been fully paid off. A total of 16,836...
I’ve been renewing my home insurance with Anadolu Sigorta for 8 years, paying my premiums diligently. However, after a fire caused by an electrical fault in December burned one room and left heavy soot damage throughout the house, I’m appalled by their handling of my claim. The adjuster they sent di...
As a result of the accident I had with my motorcycle on 01.11.2024, my motorcycle, which had insurance from Anadolu Sigorta, was written off. After the writing off, no information was given to me by the Expert and the insurance company about the amount to be paid. Despite the fact that the inspectio...
We've been using complementary health insurance as a family for 7 years, but it doesn't cover any serious illnesses or surgeries. Recently, I received a renewal offer with nearly a 400% increase per person, which was unexpected. To explore options with other companies, I requested a transition docum...
I have been purchasing health insurance from Anadolu Sigorta for years. I downloaded the Anadolu Sigorta app on my mobile phone and registered. Through the app, I requested a written list of contracted dentists in the Sarıyer district of Istanbul. Two hours later, I received a call from a lady named...
On 04/09/2024, through your agency, I arranged a European educational travel insurance policy (distance contract) over the phone for my son's educational trip to Italy, specifying the travel date of 14/09/2024. The policy was issued with the same date as the start date. However, the consulate clearl...
The private health insurance provided by the institution where I used to work seems to continue in the e-government. I called Anadolu Sigorta and said: "I left my job, can I use the policy because it says it is in effect?" When I asked, they said: "Yes, you can use it until 14.01.2025". When I sai...
I have experienced an issue with my Anadolu Sigorta Supplementary Health Insurance Policy No. 1335505821 during the 4th renewal regarding excluded illnesses. In each of my policies, a biopsy was requested for a routine examination, and after the biopsy report, a breast tumor diagnosis was made. Duri...
Anadolu Sigorta is refusing to process my insurance cancellation, which is causing a delay in obtaining a new policy. I would like to cancel my international Green Card insurance. They assured me that they would provide a response within 4 business days for cancellation, but this timeframe goes beyo...
On May 31, 2024, I visited Malatya Gözde Hospital due to abdominal pain and used my private supplementary health insurance through Anadolu Sigorta for the treatment of my illness. However, the assessment conducted by your insurance company resulted in denial. Despite no prior records or tests for my...
On May 9, 2024, while in Hannover, Germany, I fell ill and was urgently admitted to the hospital in connection with my overseas travel health insurance policy number 1207189224. As a result, I incurred an expense of 100 Euros. I submitted all the relevant documents to the company. However, I receive...
For the past three years, I have been purchasing a family package supplementary health insurance from Anadolu Sigorta. At the beginning of April, I informed the agent that our renewed policy should include the hospital and pediatrician we follow. However, when we visited the eye clinic of the same h...
For the past two years, I've had my DASK and home insurance with Anadolu Sigorta. Under policy number 1486419022, my home’s ceilings have darkened due to rain. I opened a claim and requested an adjuster. When the adjuster arrived, they didn't even inspect the damaged area properly; they just took a ...
My vehicle was rear-ended, and Anadolu Sigorta, the insurer of the 100% at-fault vehicle, refuses to cover the damage to my tail light. Despite having no fault, the Anadolu Sigorta appraiser insists I must pay for the tail light damage out of my own pocket. They are neglecting to cover the damage th...
On March 21, 2024, I had a colonoscopy at Medicana Bursa Hospital, which was approved by Anadolu Sigorta for pre-authorization. The procedure occurred on March 27, 2024. Unfortunately, my policy expired on March 23, 2024, so I had to get a new one. Surprisingly, the new policy has excluded Medicana ...
"Yes, you responded to the notification, but even your own response is incorrect. Your notification numbered 4985136 has been answered. In this file, sales documents were uploaded on 21.05.2024 at 15:03. On the same day, the file was directed for payment approval, and the payment date was set as 28.05.2024. The delay in the process was due to traffic fines and tax debts on the vehicle. In your response, you say that the file was directed for payment approval on the same day and the payment date was set as 28.05.2024. Today, 28.05.2024, I called your call center. They said, "Today, your file has been sent for payment approval, it will be approved within two days at the latest. You can call tomorrow for information." Even your own responses are false and incorrect. One of you denies what the other says and provides different information."
