I have a supplemental private health insurance policy with Anadolu Hayat ve Emeklilik, and I need to undergo surgery due... to a hiatal hernia. Because I have a 5 cm hernia, an urgent pre-authorization request was submitted on March 5, 2026, for treatment at Medical Park Adana Hospital, and this reques
I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an ac...cident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have c
We are waiting for payment under the repair service file we opened with Anadolu Sigorta, numbered 10430127250001. Althou...gh the file was closed on 26/09/2025, the payment has not yet been received. We have repeatedly shared our updated IBAN details for the payment to be made via assignment; however,
Under my comprehensive insurance policy with Anadolu Sigorta, my 2019 Volvo was repaired at 3e Oto Servis Hizmetleri. I ...have been waiting for about 10 days for the repair payments related to my claim files numbered 14661495200004 and 14661495200005. The delay in payment has caused me financial diffi
The insurance institution made an exception and did not pay even though I did not have an exception. Since 2006, I have ...private health insurance. About 3 years ago, I switched from Acıbadem insurance to Anadolu insurance. I had no exceptions. In 2021, I had one low-dose blood pressure medication wri
I requested emergency assistance from Anadolu Sigorta under my home insurance policy to unclog a blocked rainwater drain.... The plumber they sent used an inspection camera and inserted it into the pipeline, which is approximately 30 meters long. Although the full 25-meter cable of the device was used
I have had Anadolu Sigorta supplementary health insurance for 4 years. And I have no disease exceptions in my policy. I ...wanted to get a surgery provision with the diagnosis of uvulopharyngoplasty as a result of my ENT examination on 13.05.2025, but it was rejected. I draw your attention to the compl
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that... I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want
Anadolu Sigorta has not taken care of my vehicle for 2 months. I previously filed a complaint, but they claimed to have ...responded via SMS and dismissed it. Neither I nor the insurance agency can reach the company or get a response. The only excuse they give is that the photos are insufficient, even
I took out home insurance from İş Bank on 30.04.2024, and they also issued me a life insurance policy (Policy Number: 61...99138). Initially, I took out a loan with a 60-month maturity, which we later reduced to 24 months on 13.01.2025. As a result, this loan has been fully paid off. A total of 16,836
I’ve been renewing my home insurance with Anadolu Sigorta for 8 years, paying my premiums diligently. However, after a f...ire caused by an electrical fault in December burned one room and left heavy soot damage throughout the house, I’m appalled by their handling of my claim. The adjuster they sent di
As a result of the accident I had with my motorcycle on 01.11.2024, my motorcycle, which had insurance from Anadolu Sigo...rta, was written off. After the writing off, no information was given to me by the Expert and the insurance company about the amount to be paid. Despite the fact that the inspectio
We've been using complementary health insurance as a family for 7 years, but it doesn't cover any serious illnesses or s...urgeries. Recently, I received a renewal offer with nearly a 400% increase per person, which was unexpected. To explore options with other companies, I requested a transition docum
I have been purchasing health insurance from Anadolu Sigorta for years. I downloaded the Anadolu Sigorta app on my mobil...e phone and registered. Through the app, I requested a written list of contracted dentists in the Sarıyer district of Istanbul. Two hours later, I received a call from a lady named
On 04/09/2024, through your agency, I arranged a European educational travel insurance policy (distance contract) over t...he phone for my son's educational trip to Italy, specifying the travel date of 14/09/2024. The policy was issued with the same date as the start date. However, the consulate clearl
The private health insurance provided by the institution where I used to work seems to continue in the e-government. I c...alled Anadolu Sigorta and said: "I left my job, can I use the policy because it says it is in effect?" When I asked, they said: "Yes, you can use it until 14.01.2025". When I sai
I have experienced an issue with my Anadolu Sigorta Supplementary Health Insurance Policy No. 1335505821 during the 4th ...renewal regarding excluded illnesses. In each of my policies, a biopsy was requested for a routine examination, and after the biopsy report, a breast tumor diagnosis was made. Duri
Anadolu Sigorta is refusing to process my insurance cancellation, which is causing a delay in obtaining a new policy. I ...would like to cancel my international Green Card insurance. They assured me that they would provide a response within 4 business days for cancellation, but this timeframe goes beyo
On May 31, 2024, I visited Malatya Gözde Hospital due to abdominal pain and used my private supplementary health insuran...ce through Anadolu Sigorta for the treatment of my illness. However, the assessment conducted by your insurance company resulted in denial. Despite no prior records or tests for my
On May 9, 2024, while in Hannover, Germany, I fell ill and was urgently admitted to the hospital in connection with my o...verseas travel health insurance policy number 1207189224. As a result, I incurred an expense of 100 Euros. I submitted all the relevant documents to the company. However, I receive
For the past three years, I have been purchasing a family package supplementary health insurance from Anadolu Sigorta. A...t the beginning of April, I informed the agent that our renewed policy should include the hospital and pediatrician we follow. However, when we visited the eye clinic of the same h
For the past two years, I've had my DASK and home insurance with Anadolu Sigorta. Under policy number 1486419022, my hom...e’s ceilings have darkened due to rain. I opened a claim and requested an adjuster. When the adjuster arrived, they didn't even inspect the damaged area properly; they just took a
My vehicle was rear-ended, and Anadolu Sigorta, the insurer of the 100% at-fault vehicle, refuses to cover the damage to... my tail light. Despite having no fault, the Anadolu Sigorta appraiser insists I must pay for the tail light damage out of my own pocket. They are neglecting to cover the damage th
On March 21, 2024, I had a colonoscopy at Medicana Bursa Hospital, which was approved by Anadolu Sigorta for pre-authori...zation. The procedure occurred on March 27, 2024. Unfortunately, my policy expired on March 23, 2024, so I had to get a new one. Surprisingly, the new policy has excluded Medicana
