My MetaTrader 5 Balance Has Not Been Paid

My forex account numbered 900900629373 is connected to the StarwaveFX-SERVER through the MetaTrader 5 app and currently has a balance of $1,346. I have traded through this platform for a long time, and I now want to withdraw the entire amount in my account.

I am having serious difficulty reaching S****, the person I have been communicating with through WhatsApp regarding my withdrawal. My messages are not answered consistently, and I cannot obtain clear information about how or when I will receive my money. This lack of communication has damaged my trust and caused significant financial concern.

I am requesting that the full $1,346 balance shown in my account be paid to me immediately without any unjustified restrictions. I also expect clear written information explaining the withdrawal process and payment timeline.