It came out that the ticket I bought for the trip from Batman to Gazipaşa on May 1, 2023, at 10:00 was invalid. The flight wasn't scheduled to take place at that time. Sunexpress did not send out any kind of notification or contact to its customers regarding the flight's cancellation. After contacting customer support, I discovered that the flight I was trying to check in for was not operating, and I was unable to do so. For hours, I was not given any alternatives for alternative flights, and now I am facing the difficulty of not being able to find any alternative flights at the very last minute. Regarding this matter, I will communicate with any and all relevant authorities. They have no right to leave me stranded like that.
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
On 15.12.2023, I bought a Kars-Izmir 12:40-15:10 ticket for 3 adults and 1 baby for 28.01.2024 from Sunexpress Airline's own website. When I called today to postpone my brother's ticket, they said that none of the tickets I bought appeared in the system, that is, I did not buy any tickets. They said...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
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