I just purchased tickets for my family and me on the SunExpress website for a flight from Antalya to Paris. The payment of ₺20,145.9 was successfully deducted from my debit card, but my tickets do not appear in the system.
When I contacted SunExpress customer service, they told me that there is an update in the banking system and that my money would be refunded within three days. However, this delay is unacceptable because this issue is not my fault. I paid for my tickets and should not have to wait for a refund just to rebook my flight.
I demand an immediate refund of my money so I can rebook my tickets without delay. SunExpress, resolve this issue now!
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
I recently purchased a ticket from the Sunexpress website, and while the payment was successfully deducted from my account, I never received a confirmation email or a reservation number. Instead, I received a message stating that there was an issue with the payment record. When I contacted customer...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I purchased a ticket on the SunExpress website for a flight from Amsterdam to Konya, paying through the iDEAL method. However, the payment resulted in an error, my money was withdrawn from my bank, but no ticket was issued. I demand an immediate refund of my payment. It’s alarming to see that many ...
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