Disabled flyer. SunExpress makes special assistance so difficult to get. Why? They ask for a booking reference, without which you cannot manage your booking on the app! See the ticket photo of the booking. NO MENTION OF BOOKING REFERENCE!!!! DID A LITTLE SCHOOLBOY DESIGN THE WEBSITE?
Was waiting for the WhatsApp operator to respond and hyperventilating from stress.
SunExpress offers a loyalty program called Benefits, but the system is so poorly designed that it’s unusable. There isn’t a dedicated website for the program, and following the links on their main site only redirects you to the login page. After logging in, you’re sent back to the main homepage, wit...
I booked a SunExpress flight through their mobile app, but there was nowhere to enter my company details for an invoice. After my trip, I called customer service, and they refused to correct the invoice, saying it was already issued in my name. I explained that their app doesn’t even allow a login, ...
Lately, my experiences with SunExpress have been nothing but frustrating. Now, I can’t even submit a simple written request on their website! I fill in all the required fields, type out my issue, and then… the page just keeps loading endlessly. To make things even worse, SunExpress asks for an ID u...
For days now, I haven’t been able to search or book tickets through SunExpress.com—the website simply doesn’t work. Every time I try to check flights, it gives me the same error message: “An unexpected error occurred.” I thought this might be a temporary glitch, but the issue has been ongoing and un...
I am absolutely furious with SunExpress Airlines! For months, I haven't been able to buy tickets through your website. Is no one overseeing your digital transformation efforts? You've managed to leave a massive company like yours lagging even behind Germany in terms of digitalization. Because I can'...
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