SunExpress Airlines Baggage Damage Compensation Oroblem
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explained the condition of my suitcase and the urgency of my journey, no help was given. I did not receive a new suitcase as requested. I was informed that reimbursement for repair expenses would only be possible once I had submitted a claim through the online system. Well, it seems like my suitcase has unfortunately suffered some damage. I'll have to take care of getting it repaired on my own, and there's no guarantee of receiving any compensation for it.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, our products, and services. We will review the matter you have conveyed, and our solution center will contact you as soon as possible. Best regards.
