On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explained the condition of my suitcase and the urgency of my journey, no help was given. I did not receive a new suitcase as requested. I was informed that reimbursement for repair expenses would only be possible once I had submitted a claim through the online system. Well, it seems like my suitcase has unfortunately suffered some damage. I'll have to take care of getting it repaired on my own, and there's no guarantee of receiving any compensation for it.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, our products, and services. We will review the matter you have conveyed, and our solution center will contact you as soon as possible. Best regards.
On March 29, 2025, during the 10:30–12:45 Van–Antalya flight operated by SunExpress, I handed over my suitcase in perfect condition. However, when we landed in Antalya and went to the baggage claim area, I found that the wheel of my suitcase had been broken. The lost and found office simply handed m...
On March 15, 2023, after my flight from Samsun Çarşamba Airport to Antalya Airport, I was waiting in the baggage claim area when I saw that one wheel of my newly bought suitcase had broken off and the zipper was completely torn. There was a hole in my clothes where the damage was. I told the right p...
During my flight from Stuttgart to Ankara on 08/07/2024, I unfortunately experienced some damage to my luggage. The pull handle and wheel were broken. The airport staff provided little assistance and claimed that Sunexpress was not accountable, advising me to handle the matter independently. When I ...
On my flight from Van to Izmir on June 1, 2024, the airline rendered my suitcase unusable. I couldn't take it because the suitcase wheel was broken, and it weighed approximately 24 kg. No report was made at the airport. I took photos and made a complaint on the same day. Later, they requested the ph...
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
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