I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airport. After entering all my information, the system wouldn’t allow me to finalize the check-in process. There are many similar complaints about this issue, yet SunExpress seems to ignore them. This is incredibly frustrating and feels like an unnecessary money grab. I will definitely not choose SunExpress again, and I expect them to fix this issue and refund the fees.
I just booked a flight with Sun Express and had a problem with their online check-in process. I filled in all my info right, but the system just wouldn’t let me finish the check-in. I had to check in at the airport, and they hit me with an extra €5. Looks like this isn't just a one-off problem. I've...
SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...
I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...
On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...
On September 10, 2025, around 14:00, I attempted to complete online check-in for my SunExpress flight TQ9766 from Antalya to Pristina, but the system repeatedly displayed “element not found” and “operation error” messages, preventing me from finishing the process. I contacted SunExpress customer ser...
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