I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed, and I was taken back to the previous page as if I had not purchased a ticket. I did not receive any flight information in my email.
When I called customer service, they indicated that they could not respond due to high volume and advised me to try again on another day if my flight was not within 24 hours. Despite waiting, I have not received a response, and I also reached out via WhatsApp without success. The feedback was, "There is high demand; if your flight is not within 24 hours, try another day." Since SunExpress has taken my payment, I cannot book a flight with another airline. I am concerned that they might try to sell the same ticket at a higher price or claim it is no longer available.
It is quite surprising to experience such issues in 2024. I hope to receive a reasonable resolution, but if I need to book with SunExpress again, I will definitely reconsider other airlines. This was my first experience with SunExpress, and I must say their reservation system and customer service are in very poor condition.
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
I purchased tickets for three people on the İzmir-Kayseri route through the SunExpress website. The payment was deducted from my bank card, but the page got stuck on "Please wait while we process your payment." When I spoke with SunExpress customer service about this issue, they told me that the tic...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
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