On the SunExpress website, it states that online check-in is free, but when I completed the online check-in, I was charged a fee per passenger. I purchased tickets for my wife and our 4-year-old son. When I called customer service, they told me that if the system assigns seats automatically, it doesn't consider the child's age; the child is seated wherever the system places them. So, does that mean my wife and young son could end up sitting separately, possibly far apart on the plane? At this level of technology, such poor service is unacceptable. I even had to pay extra fees for a process I completed myself. Additionally, when I called customer service, I was charged per minute outside of my regular plan, even if the amount was small. I regret buying the ticket. This experience has been extremely disappointing.
I rushed to complete my online check-in for SunExpress Airlines the moment it opened. Despite two-thirds of the seats being available, I was stunned to find that my 8-year-old daughter and I were assigned separate seats. This is completely unacceptable - separating a father from his child just to pu...
I frequently travel with SunExpress, and I’ve tried to stay understanding even though they consistently assign less desirable middle seats during online check-in—clearly hoping someone will pay extra to change it. I get it; they’re a business trying to make money. But what happened on my most recent...
My daughter, son-in-law, and 3-year-old grandchild arrived in Antalya from Frankfurt, Germany, to visit us for a holiday. For their Sunexpress flight SQ146 from Antalya to Frankfurt on June 8, 2024, with a 10:05 local time departure, we completed online check-in a day prior. Despite my daughter and ...
I am very frustrated with SunExpress due to the ongoing issues with online check-in. When attempting to check in online, I receive an error saying "passenger not found." Calling customer service hasn’t helped either; they simply say the system isn’t working. Yet, when I try to purchase a seat, assis...
I just booked a flight with Sun Express and had a problem with their online check-in process. I filled in all my info right, but the system just wouldn’t let me finish the check-in. I had to check in at the airport, and they hit me with an extra €5. Looks like this isn't just a one-off problem. I've...
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