Using the accumulated loyalty points, I booked Xleg seats for my wife and daughter on a Sunexpress flight from Izmir to Van. The procedure was confirmed, and I even photographed it as proof. Sunexpress contacted me later to inform me that this reservation was only valid for tickets purchased after August 1st. They essentially canceled the seats. They are denying me the right to use the seats I earned legitimately through my loyalty points in order to earn an additional 200 TL. Furthermore, they intend to deactivate my loyalty points by September 30, 2023. It's clear that they're doing everything they can to keep me from using my points. They are a company that violates people's rights, but we are forced to choose them because they are the only nonstop flight between Izmir and Van. They are robbing people of their rights for the sake of an extra 200 TL, and there is no institution in our country where we can seek justice. There is much more to say, but it is pointless to do so because there will be no solution. I'm only writing to share the situation, not to anticipate a resolution.
I booked a round-trip flight from Antalya to Van and Van to Antalya (V2K) on August 24, 2023, at 16:06, for 3,999.96 TL. To my shock, less than 24 hours later, on August 25, I discovered that the exact same flight was being sold in the same direction, under the same conditions, for less than a third...
After completing all the steps to purchase a 4-person flight ticket from Gaziantep to Izmir through the SunExpress website, my card was charged, but no PNR code was generated and an error occurred. About 30 seconds later, I tried again and the same thing happened—my card was charged a second time, b...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
It came out that the ticket I bought for the trip from Batman to Gazipaşa on May 1, 2023, at 10:00 was invalid. The flight wasn't scheduled to take place at that time. Sunexpress did not send out any kind of notification or contact to its customers regarding the flight's cancellation. After contacti...
Comments