On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the time we landed in Cyprus, it was 02:00.
Despite Sunexpress staff repeatedly insisting that we were entitled to ₺250 compensation per passenger from the morning hours until the actual departure time, they now claim we have no right to compensation. The crew told us multiple times that we were entitled to compensation and even gave us forms before the flight.
Our meticulously planned vacation, for which we had taken annual leave months in advance, was ruined. We couldn't even enjoy one day of the hotel we had paid for, and our entire trip was a disaster. It seems Sunexpress misled us about our compensation rights to avoid backlash, only to dismiss our claims after the flight.
I have submitted an application to Sunexpress regarding this matter, but they are brushing it off with a response like "We regret the flight disruption you experienced. We cannot evaluate your request positively as you are not entitled to compensation under the delayed flight rights regulation." I would like to inform you that I will also take this matter to court.
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
We experienced significant issues with SunExpress on two flights: one on July 18, 2024, which was canceled, and another on July 20, 2024, that was delayed by 14 hours. The SunExpress staff at the airport assured us that we were entitled to compensation for both flights. However, after submitting a f...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
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