I booked a round-trip flight from Antalya to Van and Van to Antalya (V2K) on August 24, 2023, at 16:06, for 3,999.96 TL. To my shock, less than 24 hours later, on August 25, I discovered that the exact same flight was being sold in the same direction, under the same conditions, for less than a third of the price (from 999.99 TL to 329.99 TL). As a Sunexpress member, I hadn't received any notification about this drastic price drop, despite having clear consent for notifications. I called customer service and was told that no changes could be made. They advised me to return my tickets and repurchase them at the new lower price. However, they only offered a refund of 2059 TL with a deduction of 1940 TL. This calculation doesn't add up, as the total deductions should be 307.44 TL. I urgently request a fair resolution, a refund of the excess charges, and the option to repurchase the ticket at the discounted rate.
I purchased a ticket from SunExpress on October 28, 2024, for a December 22, 2024, flight from Diyarbakır to Düsseldorf and a return flight on December 29, 2024. When I checked the price again on November 17, 2024, I saw that the fare had dropped by ₺2000. I contacted SunExpress to request a free c...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
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