My family and I have purchased plane tickets for the 11th of September 2023 from Samsun to Antalya and for the 18th of September 2033 from Antalya to Samsun. However, on September 9, 2023, the grandfather of my husband was taken to the intensive care unit, and as a result, we asked to have our tickets canceled. They mentioned that out of the total of 7,019.94 TL that we paid for the tickets, we would receive a refund of 5,459.94 TL. It is unreasonable that we have to pay a deduction of 1,560.00 TL for tickets that we had to cancel due to health reasons. I should not have gone with SunExpress.
I booked a round-trip flight from Antalya to Van and Van to Antalya (V2K) on August 24, 2023, at 16:06, for 3,999.96 TL. To my shock, less than 24 hours later, on August 25, I discovered that the exact same flight was being sold in the same direction, under the same conditions, for less than a third...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
My daughter, son-in-law, and 3-year-old grandchild arrived in Antalya from Frankfurt, Germany, to visit us for a holiday. For their Sunexpress flight SQ146 from Antalya to Frankfurt on June 8, 2024, with a 10:05 local time departure, we completed online check-in a day prior. Despite my daughter and ...
I had to cancel my flights (Adana–Izmir on 07.05.2025 and Izmir–Adana on 11.05.2025) due to my daughter's health issues. On 02.04.2025, I contacted SunExpress customer service. I was informed that by upgrading my ticket package for an additional fee, I could cancel the flights and receive a full ref...
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