My daughter, son-in-law, and 3-year-old grandchild arrived in Antalya from Frankfurt, Germany, to visit us for a holiday. For their Sunexpress flight SQ146 from Antalya to Frankfurt on June 8, 2024, with a 10:05 local time departure, we completed online check-in a day prior. Despite my daughter and son-in-law being assigned seats next to each other, my 3-year-old grandchild was assigned a seat in a different row. When I contacted customer service to explain that a 3-year-old cannot travel alone, I was informed that it was company policy and that the check-in could be canceled. However, if we paid, they could arrange for the three seats to be together. Reluctantly, we had to pay approximately €14 to sit together.
I strongly condemn and complain about Sunexpress's policy of separating a 3-year-old from their family to extract additional fees from passengers.
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
I rushed to complete my online check-in for SunExpress Airlines the moment it opened. Despite two-thirds of the seats being available, I was stunned to find that my 8-year-old daughter and I were assigned separate seats. This is completely unacceptable - separating a father from his child just to pu...
I flew from Krakow to Antalya on October 14, 2024, on flight XQ433. As a frequent flyer, I am familiar with airline rules, including SunExpress' policy on online check-ins, which charges a fee if not completed online. I successfully checked in online for my outbound flight on October 7 from Antalya ...
On the SunExpress website, it states that online check-in is free, but when I completed the online check-in, I was charged a fee per passenger. I purchased tickets for my wife and our 4-year-old son. When I called customer service, they told me that if the system assigns seats automatically, it does...
On July 12, 2024, our SunExpress flight from Germany to Ankara, scheduled for 20:45, was delayed, and my husband and son did not arrive until 22:30. When we arrived in Ankara, we discovered that our luggage, along with that of many other passengers, had been left behind in Frankfurt. They spent at l...
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