3-Year-Old Seated Away from Family on SunExpress Airlines
My daughter, son-in-law, and 3-year-old grandchild arrived in Antalya from Frankfurt, Germany, to visit us for a holiday. For their Sunexpress flight SQ146 from Antalya to Frankfurt on June 8, 2024, with a 10:05 local time departure, we completed online check-in a day prior. Despite my daughter and son-in-law being assigned seats next to each other, my 3-year-old grandchild was assigned a seat in a different row. When I contacted customer service to explain that a 3-year-old cannot travel alone, I was informed that it was company policy and that the check-in could be canceled. However, if we paid, they could arrange for the three seats to be together. Reluctantly, we had to pay approximately €14 to sit together.
I strongly condemn and complain about Sunexpress's policy of separating a 3-year-old from their family to extract additional fees from passengers.
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, products, and services. We will review the matter you have communicated and our resolution center will get in touch with you as soon as possible. Best regards
