WMF Refuses Refund After Profi Resist Pan Burns Food on First Use
On June 26, 2026, I purchased a WMF Profi Resist frying pan, which was advertised as "non-stick," from your WMF store at Metropol Mall. During my very first use of the product, I experienced severe burning issues despite using an adequate amount of cooking oil. To avoid damaging the surface of the pan, I attempted to clean it with a sponge three times and then soaked it in water for a full day, yet the burn marks remained. I am attaching a photo showing the state of the pan after that first cooking session.
To prevent any further surface deterioration, I decided to take the product to an authorized service center and handed it over on July 9, 2026, to your E*** technical service center in Ataşehir, requesting a full refund. However, during this process, without consulting me in any way, the service center cleaned the pan with acidic ketchup under WMF's guidance and returned it to me. It cannot be guaranteed that the product surface remains completely safe and uncorroded—and surface damage on a non-stick pan is the single most critical health hazard. Furthermore, as shown in the attached photo, the acidic ketchup cleaning method did not even fully remove the residue, and the pan was handed back to me still stained.
I called your call center multiple times to state that I do not accept such a cleaning procedure performed without my consent; however, no solution was offered for my refund request.
It is completely unacceptable that a premium-segment pan sold as non-stick suffers from burning on its very first use, and is then returned after being cleaned with an acidic substance without my authorization. No one can guarantee that the product surface remains fully safe and uncorroded!
Under Law No. 6502 on Consumer Protection, the product constitutes defective merchandise as it failed to deliver its promised characteristics upon initial use. Under this law, I wish to exercise my right to a "full refund" among my optional consumer rights. Although I submitted the product to the service center with a refund request due to the burning issue experienced during its first use, I do not accept the product being returned to me after a mere cleaning operation carried out against my request.
My service form details are Service No. A6765 and Receipt No. 0004. I demand that the product be evaluated under defective goods provisions and that a full refund be issued as soon as possible.