I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, but later found out that my flight on September 7 was not canceled and only had a 20-minute delay. This misinformation and misdirection caused us significant inconvenience. Additionally, I was charged a transaction fee for the refund process. It feels as though every effort was made to push me towards another airline. I request SunExpress to address this issue and rectify the charges made due to this incorrect guidance. My PNR number is XQ7631.
On August 23, 2024, I attempted to purchase a ticket on the SunExpress website for the Çukurova-Düsseldorf flight on September 20, 2024, at 03:45. However, the ticket was not issued, but the payment was still deducted from my account. I contacted customer service, as suggested by the screenshot I’ve...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
I purchased a ticket for Sunexpress flight XQ9091 on July 21, 2024, under PNR: AQB6F2 but was unable to attend due to personal reasons. When I requested a tax refund for the flight I didn’t board, I was falsely informed that I had attended the flight. This is completely untrue, and I have proof to s...
I purchased a ticket from SunExpress on October 28, 2024, for a December 22, 2024, flight from Diyarbakır to Düsseldorf and a return flight on December 29, 2024. When I checked the price again on November 17, 2024, I saw that the fare had dropped by ₺2000. I contacted SunExpress to request a free c...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
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