If Sugo mistakenly flagged your account for policy abuse, the only real way to appeal is to contact Sugo support clearly and repeatedly through the in-app “Support/Live Chat” or by email with your username, linked phone/email, and reasons for believing the flag was wrong.
Users often get banned or get "policy violation" messages with no clear reason. Ask for a thorough review and specific rule references so they can make a new decision.
When you contact support, ask them to look into the supposed violation again, give you access back, and reopen your account if the flag was wrong. Include screenshots of the ban message and any related activity to help with the investigation.
If help doesn't get back to you quickly, you can go on Xolvie to read about other people's problems and share your own.
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