Sugo Permanent Device Ban Appeal: Request to Unban Account and Device

I am writing about a ban I received today on the Sugo Android app. My device and account were suspended and I now see a “Device Suspended / Device Banned” message when I try to access Sugo chat. According to the appeal screen, this is shown as a permanent ban. I admit that I violated a rule and I have already submitted an appeal and apologized, but my appeal was denied, as it is clearly stated on the appeal details screen. I have spent a lot of time and effort building and using my current account, and I do not want to open or use a different account. I kindly request that my current Sugo account and device suspension be reviewed once more and that my account be unbanned despite the permanent ban status, so I can continue using the account I have worked on. I am ready to follow all the rules carefully from now on and I am asking for a second chance.