Someone Falsely Reported My Sugo Profile and Now Key Features Are Completely Disabled
My profile on the Sugo app has been falsely reported by someone I do not know. For approximately two days, my followers are no longer visible on my account and no one is able to send me messages — making it impossible to use the app normally.
Being hit with this kind of restriction despite having committed no rule violation is frustrating. I have not yet contacted support about this, but I am requesting that this unjust situation be thoroughly investigated.
I am asking that my profile be fully restored to its previous state, that features such as followers and messaging be reactivated, and that I be given a clear explanation — if possible — of why this report was filed against me in the first place.
Hello, First of all, we apologize for not being able to respond to your complaint in a timely manner. We understand that you are experiencing issues accessing your account and that you previously indicated you could not use your follower and messaging features. We hope that the issue has been resolved in the meantime. In Sugo, a user reporting another account does not mean that the reported account will be automatically banned or have its features restricted. Any restrictions applied are evaluated within the scope of relevant security controls and community rules. If your problem persists, please share your Sugo user ID or the phone number associated with your account, including the country code, with us. Additionally, since you mentioned in your last message that you cannot log in via your Google account, we kindly ask you to also provide a screenshot of the error message you encountered. Thank you for your understanding and patience. Best regards, Eren Sugo Support Team
