Sugo Account Suspended – 200,000+ Dias Locked After Ban

I am a user of the Sugo mobile app from the Philippines and my account has suddenly been banned without any explanation. On July 21, 2026, around 8 p.m., I was only AFK with my avatar in my room inside the app. Later, when I tried to access my account again, I discovered that I could no longer log in and it showed that my account and my room were banned. I have more than 200,000 dias in my account, which are now completely locked and inaccessible because of this ban. I have not received any clear information or warning about what rule I supposedly violated, and I do not know any way to contact Sugo support directly to clarify this situation. With this complaint, I request that my Sugo account and room be reviewed in detail, that I be informed clearly of the exact reason for the ban, and that my account be unbanned if there is no valid reason for this action. If Sugo decides to keep the ban, I ask at least that my dias balance, which is over 200,000, be returned or compensated, as this represents a significant value for me. I kindly ask Sugo to respond as soon as possible, provide transparency about this ban decision, and help me recover access to my account and my dias.