I Need Sugochat to Review and Remove My Unfair Account Ban
I have been using a Sugochat account with the username “Melissa frank” and user ID 120091024, and today my account was suddenly banned. I did not commit any fraud or any other violation, yet I received information that the reason for the ban was alleged “fraud.” This is completely wrong, and I want to clearly state that I have not defrauded anyone or engaged in any fraudulent activity on the platform. This situation has upset me a lot because I rely on my Sugochat account and I need access to it. I respectfully request that my account be urgently reviewed in detail, the fraud accusation be re‑evaluated, and my account be unbanned so that I can have it back and continue using the service. I am ready to provide any additional information or clarification if needed during your investigation. I kindly ask for a quick response after you review my account and remove this unfair ban.
If I have offended the app in any way, I sincerely apologize and ask for your forgiveness. Please unban my account. My money is still in the account, and I have invested a lot of time into it as well. I kindly ask you to reconsider and restore my account. Thank you.
Hello Favour, Thank you for contacting us. We understand your concern regarding the restriction applied to your account. After reviewing the relevant account records, we found that the restriction was applied due to activity that did not comply with Sugo’s Community Guidelines and platform safety requirements. Our security and risk control systems may identify suspicious or non-compliant activity based on account behavior and related system records. Restrictions may therefore be applied when such activity is detected, even if the user does not consider their own activity to be a violation. Based on the review, the restriction was applied in accordance with our platform rules and cannot be removed at this time. We recommend reviewing Sugo’s Community Guidelines and ensuring that all future account activity complies with our platform rules and safety requirements. Thank you for your understanding. Best regards, Eren Sugo Support Team
