There is uncleanliness and poor hygiene at my local Starbucks, who can I report?

On 03.01.2026 between 18:00 and 19:00, I visited Akasya Mall Starbucks Kuzey store (Beymen entrance) and ordered one Americano and two Toffee Nut Lattes within the student campaign. Although the student ID was presented as required, I was told that the payment had to be made specifically with the st...

On September 30, 2025, I placed order number 10554017862 through Trendyol GO from the Starbucks Bakırköy Cevizlik branch. My order included a Melon Refresha, a Caffè Latte, and a Poppy Seed Three Cheese pastry. To qualify for the Melon Refresha promotion and receive the drink for free, I spent a tot...

On Sunday, September 28, I purchased a cheese simit from the Starbucks Carousel branch in Bakırköy. When I opened it, I found a yellow-brown, solid substance of unknown origin inside. Previously, I had also bought a pastry from the same branch, and it contained a similar strange yellow-brown materia...

On September 27, 2025, between 1:00–2:00 PM, my friend and I ordered an iced latte, a cookie, and a brownie at the Starbucks branch located at Doğu Garajı in Muratpaşa, Antalya. We have been regular customers of this branch for a long time and have never experienced such an issue before. However, th...

At the Mersin Mezitli Marsis Starbucks branch, the cashier’s attitude and behavior towards me were completely unacceptable. First of all, the staff member asked for my ID, which is not within their authority. Only public officials are entitled to request identification. For a cashier or security sta...

I’m shocked and disgusted by what I found in my recent Starbucks packaged coffee. Just two days ago, I ordered a bag of Starbucks filter coffee through the Yemeksepeti app. Today, while transferring the coffee into a storage jar, I discovered a dead insect inside the sealed package. This is absolut...

I had a very disappointing experience at the Starbucks location inside Galataport. I purchased a hot latte to drink while walking, but the staff didn’t provide a cup holder (sleeve)—something essential for handling hot beverages. When I asked for one, I was told, “We’re out, sorry.” No napkins were ...

It’s shocking that a global brand like Starbucks Coffee could maintain such a filthy and unacceptable restroom. I visited one of their locations with my pregnant friend, and we were both disgusted by the condition of the bathroom. The entire area looked like a breeding ground for bacteria. The floo...

I recently bought a Brownie Cheesecake from the Starbucks Arena Park branch, a dessert we've enjoyed before for its freshness and flavor. However, this time the product was far from what we expected. The taste was off, the texture wasn’t fresh, and overall it lacked the quality we had come to associ...

Today, during a visit to Mall of Istanbul, I decided to grab a coffee from the outdoor Starbucks around lunchtime. While waiting at the bar for my order, I was shocked by the behavior of one of the male employees. He was preparing coffee while loudly using inappropriate and offensive language, which...

The level of unprofessionalism at the Starbucks in Silivri Vega Mall is unacceptable. It feels like every immature teenager has been hired, with employees chatting and laughing loudly in the back instead of making coffee. Customers are left waiting in line while no one is focused on preparing orders...

On 27 August, I ordered from Starbucks Maslak. After my order, I could not eat the cheese sandwich because it tasted bad and threw it away after a few bites. I continued to drink my coffee. A few hours later, I was hospitalized with severe headache, abdominal pain, and vomiting diarrhea. I learned t...

Today, when I swung by the Starbucks branch in Hilltown to get a drink, I was shocked by the state of the place. It's quite disappointing to see a food service establishment, particularly one associated with the Starbucks brand, in such a dirty and dusty state. When I inquired about the cleanliness ...

I recently purchased a beverage from the Starbucks located at Hilltown in Istanbul, and to my surprise, I discovered an unknown red object within it! I feel a great deal of disappointment and sadness because I had placed my trust in this establishment. I'm sorry, but this is not acceptable. It's sur...

I would like to relate to you the unfortunate experience that I had. My severe food poisoning began after I drank coffee from the Starbucks location in Bilkent. This was followed by an extended period of being sick to my stomach and having diarrhea and vomiting continuously. The ordeal started at 5:...

I was in Istanbul for 4 days last week for my job. I bought plain hot Americano from Starbucks at different locations three days in a row. All three were the same and tasted just as bad. They were no different from standard granulated coffee. After all, aren't these places inspected because they hav...

The Take'n Go cashier of the Starbucks branch in Turkey/Istanbul/Fatih Vatan Caddesi never works. They also advise that you can order from inside. I don't seem to foresee that it can be ordered from inside. The purpose of that window is to quickly order and go. It's for the person in a hurry, so if ...

Dear Starbucks Customer Service, I am writing to inform you about significant issues I've experienced at your branch located at Akse Mah. Karasu Cad. No: 28J. My hope is that, by bringing these to your attention, prompt action can be taken to improve the current conditions. To begin with, it has com...