I’m shocked and disgusted by what I found in my recent Starbucks packaged coffee. Just two days ago, I ordered a bag of Starbucks filter coffee through the Yemeksepeti app. Today, while transferring the coffee into a storage jar, I discovered a dead insect inside the sealed package.
This is absolutely unacceptable and completely out of line for a brand like Starbucks. I’ve been regularly purchasing packaged coffee from them for home use, but after this experience, I no longer trust the product’s quality or safety. It’s disturbing to think how easily this could have gone unnoticed.
To make matters worse, I’ve been unable to report this issue properly through Yemeksepeti’s support system. Their help center only provides options related to order receipts, and there's no way to request a return or report a hygiene-related problem for delivered products.
I demand an immediate refund in ₺ for the contaminated product and expect Starbucks to take full responsibility by reviewing their packaging and quality control processes. I also expect Yemeksepeti to improve their platform so that customers can properly report issues like this. I will not continue purchasing from either platform unless this is addressed seriously.
On Thursday, February 6, I placed an order for six coffees from Starbucks through the Yemeksepeti app. While four coffees arrived intact, two were spilled with their lids open. The delivery courier took back the damaged coffees, assuring me that Starbucks would send replacements. However, eight days...
I ordered a Grande Iced Blonde Latte from Starbucks via the Yemeksepeti app, but what I received was nothing close to what I ordered. Instead of the refreshing iced version I requested, I was sent a steaming hot Blonde Latte. Even the label clearly showed what the correct order should have been, whi...
On September 30, 2025, I placed order number 10554017862 through Trendyol GO from the Starbucks Bakırköy Cevizlik branch. My order included a Melon Refresha, a Caffè Latte, and a Poppy Seed Three Cheese pastry. To qualify for the Melon Refresha promotion and receive the drink for free, I spent a tot...
I used Yemeksepeti to place an order from Starbucks and have been waiting for the bill or statement ever since, but nothing has been sent. I told customer service over and over that the "View Invoice" area doesn't show any documents, but they didn't do anything to help me. Making things even worse i...
On Sunday, September 28, I purchased a cheese simit from the Starbucks Carousel branch in Bakırköy. When I opened it, I found a yellow-brown, solid substance of unknown origin inside. Previously, I had also bought a pastry from the same branch, and it contained a similar strange yellow-brown materia...
Comments