On 03.01.2026 between 18:00 and 19:00, I visited Akasya Mall Starbucks Kuzey store (Beymen entrance) and ordered one Americano and two Toffee Nut Lattes within the student campaign. Although the student ID was presented as required, I was told that the payment had to be made specifically with the student’s own credit or debit card and that payment could not be made with someone else’s card. We explained our situation and conveyed our objection three times, stating that the student's identity was already verified and that such a card requirement was not clearly communicated beforehand. However, the staff insisted that “the campaign is like this” and did not provide any support, flexibility, or alternative solution, which made us feel clearly victimized. As a customer, I request that the relevant staff be warned and reported, that the campaign setup and conditions be clearly and transparently explained, and that an apology be given for the negative experience we had at this branch.
On September 27, 2025, between 1:00–2:00 PM, my friend and I ordered an iced latte, a cookie, and a brownie at the Starbucks branch located at Doğu Garajı in Muratpaşa, Antalya. We have been regular customers of this branch for a long time and have never experienced such an issue before. However, th...
On June 24, 2025, at 22:56, I ordered two Iced Latte Macchiato Grande drinks from the Starbucks branch at Ankara Esenboğa Airport. Due to the crowd and a dispute at the counter between the cashier and another customer, the atmosphere was tense, and I made my payment without checking the amount. Late...
I used Yemeksepeti to place an order from Starbucks and have been waiting for the bill or statement ever since, but nothing has been sent. I told customer service over and over that the "View Invoice" area doesn't show any documents, but they didn't do anything to help me. Making things even worse i...
On 22.11.2025 at around 20:30, I went to Starbucks and waited at the counter for about five minutes, yet even though the staff were right in front of me, no one acknowledged me. Only when I asked, “Are you taking orders?” did someone finally come over, but before taking my order, they kept repeating...
At the Mersin Mezitli Marsis Starbucks branch, the cashier’s attitude and behavior towards me were completely unacceptable. First of all, the staff member asked for my ID, which is not within their authority. Only public officials are entitled to request identification. For a cashier or security sta...
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