On May 7, 2023, I purchased a white Stanley 1-liter Adventure Stainless Steel Vacuum Bottle through Amazon. After using the product for some time, I noticed rust forming on the inside of the thermos. This situation has raised health concerns for me and has also shaken my trust in the brand.
I contacted Stanley regarding the issue, explained the situation in detail, and shared my Amazon order number (403-9981097-9075525). However, Stanley told me that because I did not purchase the product directly from their website, they would absolutely not provide support or honor my request.
Additionally, it is stated that products purchased from any marketplace or website can be registered on the Kutup Ayısı website and will be covered under a lifetime warranty. We rely on this information and shop from sites we consider trustworthy. Despite this, the response I received today is truly disappointing. I believe the “lifetime warranty” claim does not reflect reality, and I did not expect this from the brand.
I am requesting that my issue with the rusted thermos be resolved and that this confusion caused by the brand and seller be clarified. I am seeking either a replacement product or a full refund.
I purchased a Stanley thermos less than a year ago, trusting its claim of being made from “stainless steel” and backed by a lifetime warranty. To my surprise and disappointment, I recently discovered rust forming inside the thermos. A rusting product that is supposed to be stainless? That’s simply u...
I purchased a Stanley vacuum-insulated stainless steel 1.3-liter bottle from Amazon Turkey (amazon.com.tr) under order number 408-0296256-4545933. After using the bottle only about five or six times over a period of two years, I noticed a serious heat retention issue, and it no longer keeps drinks h...
On July 15, 2023, I purchased a Stanley thermos from Amazon.com.tr and registered it under the lifetime warranty on July 23, 2023. However, on December 16, 2023, I accidentally dropped the thermos on a hard surface once, which resulted in a dent on the bottom, making it unstable when placed on a fl...
On December 13, 2024, I purchased a Stanley The Quencher H2.0 FlowState tumbler from a Karaca store. I’ve used it exclusively for drinking water and followed all care instructions exactly. Despite this, a dark, rust-like stain appeared on the inner bottom surface of the thermos. This is extremely di...
I purchased a Stanley 1.07L stainless steel thermos from Amazon, which advertised a promise to keep beverages hot for 10 hours. However, this claim is entirely misleading. The thermos struggles to retain heat for even 2 hours. Feeling deceived by this false advertising, I sent it to the Kutup Ayısı ...
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