I am extremely dissatisfied with the rusting issue in my Stanley product and the lack of proper customer support. I submitted two service requests and reached out through various social media platforms, but I have received no response. The complete lack of attention and assistance is unacceptable.
As it stands, I cannot use the product I purchased, and the distributor, Kutup Ayısı, has failed to address the problem in any way. It’s shocking to experience such poor service from a brand like Stanley.
I now actively discourage everyone I know from purchasing Stanley products in Turkey because of the distributor’s incompetence. I demand immediate action to resolve this issue, including proper communication and a solution for my defective product.
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
Working with an incompetent distributor like "Kutup Ayısı," Stanley, a reputable worldwide brand, is damaging its reputation. When the still-under-warranty spring of my thermos rusted, I contacted via email. Although I sent all the required paperwork and pictures, they first showed no interest. Foll...
I purchased a Stanley thermos, expecting long-lasting heat retention, but it fails to keep drinks hot even for an hour. Since Kutup Ayısı is the official distributor in Turkey, I submitted a service request and sent the thermos for inspection. Instead of standing behind their product, they claimed t...
I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed Kutup Ayısı and sent the thermos to the address they provided on November 4. However, I have not received my thermos back, nor have I been given any updates since then. Attempts to...
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