On September 26, I purchased a Stanley Classic thermos from the seller Altın Express on Trendyol (Order No: 9511271459). Since the day I received it, the thermos has had a strong and unpleasant odor, especially in the lid section.
I tried cleaning it multiple times using different methods such as baking soda and vinegar, but the odor does not go away. When I pour coffee or tea into the thermos, the taste and smell of the drinks also change, making them undrinkable. Because of this, I have been unable to use the product properly.
I only attempted to use the thermos a few times, but each time the odor ruined the beverages. This has left me dissatisfied and unable to rely on a product I purchased specifically for daily use.
I request either a return or an exchange for this defective thermos. I expect the issue to be resolved as quickly as possible so that I am no longer left with an unusable product.
I purchased a Stanley Classic thermos via Trendyol. After about one year of use, I noticed rust forming on the base of the inner surface. This is very disappointing for a product that is marketed as long-lasting and backed by a 25-year warranty. Since the thermos is still under warranty, I opened a...
I purchased a Stanley cold water thermos, and shortly after, the lid detached. Since the product was under warranty, I sent it to Kutupayısı, following their instructions for the return process. A few days later, I received a message confirming that the product was defective and that they would send...
I purchased a Stanley thermos from Trendyol’s official store, expecting high-quality heat retention. However, upon first use, within just one hour, my boiling tea dropped to an undrinkable lukewarm temperature. When I touched the lid, I could feel the heat escaping, which should not happen with a pr...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
I am writing to express my frustration regarding a Stanley thermos that I purchased through Amazon. Unfortunately, the product is not functioning as expected and has a significant issue with heat retention. When I pour a hot beverage into the thermos, the outer surface becomes too hot to touch, and ...
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