Soyo App Support Ignores Unban Appeals for High-Level VIP Account

I have been unable to log into my VIP 5 level account on the Soyo app since August 6, 2026. Whenever I attempt to access the app, I receive a warning stating, "Your account (827162202) has been banned and is inaccessible," preventing me from accessing my account in any way.

Despite having a substantial balance in my account, I see that my account was blocked for alleged reasons such as "unauthorized transaction" and "muting," yet no explanation has been provided to me regarding this matter. I was never informed of any rule violations, nor was it explained why or on what grounds the ban was imposed.

Although I have repeatedly tried to contact customer service and support channels, I have received no response whatsoever. I waited for updates via live chat, email, and in-app support, but no information has been shared with me.

I request that if there is any rule violation, it be clearly and explicitly communicated to me; otherwise, I want my account reinstated along with my remaining balance. Alternatively, I demand a full refund of my account balance. I expect an urgent resolution to my grievance and a transparent explanation for the ban.