I am a user of the Soyo dating app on an Android phone and I recently experienced a serious problem with my account and purchases. About an hour ago, it appears that my Soyo account was hacked and since then I have not been able to use the service properly. After this happened, I attempted to buy coins within the Soyo app, but even though the money was successfully deducted from my mobile wallet, the coins were not added to my account. This situation makes me think that my account security has been compromised and my payments are not being reflected correctly. I have not been able to find any clear way to contact Soyo customer support from within the app, so I am writing this complaint to explain the issue and request urgent action. I kindly ask you to restore my Soyo account, secure it against unauthorized access, and ensure that my account works normally again. I also request that you check the failed coin purchases linked to my mobile wallet payments and take the necessary steps regarding these transactions. I expect this situation to be investigated urgently and my account to be made safe and usable again.
For a long time, I have been receiving a warning on the Soyo app stating, “Your account has reached the upper limit,” and because of this message, I am unable to log into my account. Every time I open the app, I see the same warning and cannot use my account in any way. I contacted Soyo customer ser...
I have accumulated 22,777 coins in the Soyo Mobile app, but I do not know how to transfer these coins to my account. There is no section in the app such as “withdraw coins” or “claim rewards,” and I have not been asked to add any bank account information. I have also not received any notification, e...
While using the Soyo app on my Android device, I was suddenly given a device ban even though I did not violate any rules, and I have been unable to access the app for about three days. When I try to log in, an English warning message appears, but since I do not understand the language, I cannot full...
On January 6, 2026, at 12:59 AM, I submitted a withdrawal request on the Soyo app for 250,000 diamonds in the amount of $56 via IBAN transfer. Although more than 24 hours have passed, the money has still not been deposited into my bank account, and the transaction continues to show as “under review”...
I use the Soyo app on the iOS platform. For the past three days, I have been receiving a “Under Review” warning on all of my diamond withdrawal requests, and my diamonds are not being converted into cash. My account information is correct, and I entered my QNB Finansbank IBAN accurately and complete...
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