Scammer Uses Soyo App to Lure Users Off-Platform and Extort Funds

I am writing this complaint regarding a serious breach of trust and allegation of fraud involving a user on the Soyo app. The account in question belongs to user ID 313954678. This individual gains users' trust on the platform, lures them off the app, and demands money, profiting through this scheme. I believe this situation not only exploits users but also damages the reputation of the app.

Between January 1, 2026, and May 30, 2026, following this person's direction, I made wire transfers via bank IBAN in installments totaling over $2,647. All payments were sent off-platform to IBAN accounts provided by this individual, and I acted in good faith based on trust during this process. However, they subsequently broke their promises, failed to return the money, and stopped communicating in good faith.

I possess payment receipts and screenshots documenting these transactions. I expect Soyo to conduct a comprehensive investigation into account ID 313954678, take necessary action regarding their practice of redirecting users off-platform to request money, ban the account if necessary, and impose appropriate sanctions to protect other victimized users. I demand stricter moderation against such individuals within the app to prevent similar grievances.