Soyo App Hides Withdrawal Options During Diamond Cash-Out Attempt

Since last night, I have been trying to convert diamonds into USD in the Soyo app, but when I reach the payment screen, no payment options are displayed. There is no error message or warning on the screen; it simply acts as if no payment options exist.

I have never completed this transaction before—it's my first time trying—so I cannot tell whether the issue is on my end or if it's a system glitch. I have not contacted customer service about this matter yet.

I request that Soyo activate the payment option for me when converting diamonds to USD, investigate this technical issue, and resolve it as soon as possible.