SOYO hasn’t sent my cashout to my bank, how can I fix the payout delay?

If SOYO hasn’t sent your cashout to your bank and you want to fix the payout delay;

Check payout status first;

• Log in → SOYO → Wallet / Cashout
• Confirm:
– Status (Pending / Processing / Sent)
– Date requested
– Amount
• Screenshot the payout page

Verify bank details;

• Go to Bank/Payment Settings
• Confirm:
– Correct account number/IBAN
– Correct bank name
– No typos
• Screenshot your bank info (hide sensitive parts)

Check email/SMS;

• Search for:
– “Cashout received”
– “Payment sent”
– “Payment issue”
• Include Spam/Junk folders
• Screenshot any message

Contact SOYO Support;

• Explain your payout hasn’t arrived
• Provide:
– Username/email
– Cashout date & amount
– Bank details (screenshot)
– Payout status screenshot

• Ask them to:
– Confirm payout processing
– Provide payment reference/transaction ID
– Confirm expected arrival date
– Correct any bank errors

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.