I load about $34 per day into the Soyo app just for messaging. When I deposit this amount, I expect to receive at least 10,000 message credits. However, I noticed that my message credits run out very quickly, and my balance was gone after around 20,300 messages. For such a high fee, the rate at which the messages are being used up is absolutely not normal in my opinion. If there have been excessive charges or missing message credits, I request that this issue be investigated and that any unfairly charged amounts be refunded to me. I also want a clear, detailed, and easy-to-understand explanation of how message counting and billing work in the system, and I expect this explanation to be provided to me as soon as possible.
My account on the Soyo: Voice Room & Chat Party app was banned without any explanation, and I cannot access the approximately $30 balance remaining in my account. When I try to log into the app, I only see a notification saying that I have been banned, but there is no clear information explaining wh...
On January 6, 2026, at 12:59 AM, I submitted a withdrawal request on the Soyo app for 250,000 diamonds in the amount of $56 via IBAN transfer. Although more than 24 hours have passed, the money has still not been deposited into my bank account, and the transaction continues to show as “under review”...
On December 16, 2025, I made a withdrawal through the Soyo app, and then on December 17, 2025, I submitted another withdrawal request. It has now been two days, and the total amount of approximately $12 from these two transactions has still not been deposited into my Ziraat Bank account. I contacted...
About 1–2 months ago, I discovered that a total of approximately $48 had been transferred at different times through the Yoho app without my knowledge, approval, or any action on my part. These transactions occurred entirely outside of my awareness and control. As soon as I noticed the issue, I fir...
On December 20, 2025, at 7:47 p.m., I purchased 2,000 coins through the Matchpub app using Vodafone mobile carrier billing. The charge was successfully applied to my phone line/account, and the payment was completed, but the 2,000 coins I purchased were not credited to my account. I have never exper...
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