Skechers Fails to Address Defective Shoes

Skechers Fails to Address Defective Shoes
July 17, 2023 1:03 PM57

I recently had my product evaluated under request number 1-276478, and I was told that the problems with my shoes were not caused by manufacturing errors. Now I have a question for you: how can you explain the extensive damage, including openings on all four sides and a torn inner lining, in a pair of shoes I bought with confidence in the brand's quality and have only worn for three months? (My spouse also had the same issue with their shoes.) This level of subpar quality is unacceptably low for a brand of your stature and reputation. I demand that my complaints be addressed, and that the faulty product be replaced. I'd like to assure you that I will file a complaint with the Consumer Arbitration Committee and pursue all available avenues for resolution. Never, ever again, Skechers!

July 17, 2023 4:33 PM (3 hours after complaint)

Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Contact Center

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