On May 7, 2025, I ordered a pair of Skechers Summits At-Canobie shoes with order number 4240811764, and from the moment I opened the box, I was hit with an intense chemical odor. I assumed it would fade after airing the shoes out, so I let them sit for two full days. However, the situation worsened—the odor became even stronger once I started wearing them. It’s unbearable.
What’s worse, after wearing the shoes just a few times, all of the branding and text on the insoles completely wore off. I initiated a return request through the Skechers app, followed all the instructions, and included a detailed written explanation inside the box just like they asked.
After waiting nearly two weeks, I received a vague and unacceptable response: “Your return has been rejected due to incomplete or incorrect information.” That’s it—no clear explanation, no call, no effort to understand the issue.
Skechers’ customer service has been deeply disappointing. For a brand of this size, I expected at least a phone call or meaningful support. Instead, I’ve been ignored and left with a pair of shoes that stink and are visibly defective.
I plan to take this issue to the Consumer Arbitration Committee to formally escalate my complaint. I paid good money (₺ amount) for a product that is clearly not fit for use. Skechers needs to acknowledge the issue, take responsibility, and provide either a refund or a proper exchange. This experience has made me completely lose trust in the brand.
On March 29, 2025, I purchased a pair of Skechers shoes that turned out to have a strong, unbearable odor after only a short period of use. The smell was so intense that it became impossible to wear them, despite maintaining normal hygiene and only using them for casual daily wear. In hopes of find...
I purchased a pair of Skechers outdoor shoes around 6 months ago, and from the very beginning, they have had an intense and unpleasant odor. I own only two pairs of outdoor shoes and have never worn this pair two days in a row. Despite such careful and infrequent use, the odor has become so overwhel...
On June 3, 2025, I ordered a pair of Skechers shoes (Order No: 2744107) as a gift for my spouse through the official Skechers app. After wearing the shoes only twice—less than 5 total hours of use, the upper front section already showed visible cracking and an unpleasant, worn-out appearance. It was...
On August 15, I purchased a pair of Skechers Arch Fit shoes from the Buyaka Skechers store. Within about a month, the shoes began to emit a strong odor. This was surprising because I had worn the same brand and model for three years before and never experienced any odor issues. I returned to the sto...
On April 20, 2025, I purchased a pair of Skechers sneakers directly from the brand’s official website, trusting that the product would reflect the quality promised. However, shortly after starting to wear them, I noticed tears on the heel areas of both shoes, even though I always untie the laces whe...
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