Last year, I purchased a pair of Skechers D’Lites sneakers from the Skechers store in Izmir. Even though I wore them only a few times under very light use, the shoes quickly developed serious defects in the toe area, including separation and deformation. During the purchase, the sales staff clearly emphasized that the product was covered by warranty, and I even paid above the average market price because I trusted the brand’s promise of quality.
When I reported the issue to the store, the product was only reviewed visually, and I was told that the problem was not caused by the manufacturer. No repair, exchange, or meaningful solution was offered. I find it unacceptable that such a well-known brand refuses to take responsibility when a product shows clear faults in such a short time and with minimal wear.
I request that my complaint be taken seriously and that my damaged Skechers D’Lites sneakers be repaired or replaced under warranty. I expect Skechers to stand by its products and resolve this issue without further delay.
I purchased a pair of Skechers D'Lites sneakers, which I primarily wore in dry conditions over the past year. Recently, I noticed a tear in the inner heel lining. I brought the shoes back to the Skechers store where I bought them and submitted them for inspection, hoping the issue would be resolved....
Around 8 months ago, I purchased a pair of Skechers D’lux Journey shoes from the Marmara Park store in Esenyurt, paying ₺4900. Despite not using the shoes heavily — only for light, everyday wear — both sides of the shoes have developed significant splitting and separation. For a product in this pric...
I purchased a pair of Skechers Dynamight 2.0 shoes about 40 days ago from the Skechers store at Ankara Eryaman Optimum Mall. I only wore them for 15 days, under normal city conditions, not for long hours or extreme activities. To my disappointment, the heel section started breaking apart in less tha...
On January 15, I went to the Izmir Optimum Skechers store and bought a pair of shoes for 1800 liras. The shoes tore in just one month, as you can see in the pictures I've included. I went back to the store right away and asked for a refund, an exchange, or a store credit. Instead, they sent the shoe...
I bought a pair of Skechers shoes from the Torium store in August of last year. Despite only wearing them for about four months, both the toe and side areas began to split open. I submitted them for inspection under warranty and requested either a replacement or to exchange them for another product ...
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