I purchased a Skechers Slide In shoe from the Akasya AVM store, and within a very short time, a hole formed on the inner side of the right shoe. I can confidently say this issue is not due to user error — I always take great care of my shoes, and this damage appeared unexpectedly without any misuse.
I submitted a warranty claim (Case No: 1-495044), but to my disappointment, it was rejected with no solution offered. What frustrates me most is that the left shoe has no such damage, which clearly proves this is not a usage-related issue. Even the staff member who received the product at the store initially commented that it did not appear to be a result of user misuse. Yet, the final report contradicted that completely.
As a long-time Skechers customer — with at least 20 pairs purchased by my family and me over the years — I’m incredibly disappointed. The implication that this was somehow my fault is not only inaccurate but also insulting. It reflects poorly on a brand that claims to care about its customers.
I respectfully request Skechers to re-evaluate this claim honestly and fairly, and to either replace the product or issue a refund. I should not be held responsible for a manufacturing defect that is clearly visible and confirmed by the store personnel themselves. I expect my loyalty as a customer to be valued, not dismissed.
A negative response was given. I absolutely do not accept it. There is absolutely no user error. The response is completely dismissive; if a serious investigation were conducted, it would be clear that such a deep hole is not due to user error. I will apply to the Consumer Arbitration Board. Shame on you. You lose your money and your pride is hurt as well.
I purchased a pair of Skechers shoes just seven months ago, and now the left upper side has torn significantly. This is not a case of the glue coming loose—it’s a major tear. When I took the shoes to the store for inspection, I was blamed for the damage and my warranty claim was denied, citing "user...
I purchased a pair of Skechers Slip Lins shoes about 4 months ago from the Zorlu Center Skechers store. Despite wearing them only twice a week for daily casual use, the mesh area near my left big toe developed a tear. For such a short usage period and limited wear, this level of damage is extremely ...
I bought a pair of Skechers shoes from the store in November. At the time of purchase, I was told the product was under warranty and that I could bring it in if I experienced any issues. It was a high-priced, stylish pair—so I trusted the brand and paid accordingly. Five months into wearing them, t...
Hello, I purchased a pair of shoes from Skechers, paying a premium compared to other market options. However, after a short period of use, the inner heel areas of both the left and right shoes have torn. I took them to the store and requested an exchange, and the product was sent for inspection. How...
In February 2025, I purchased a pair of Skechers Arch Fit sneakers from the Diyarbakir Forum AVM Skechers store. Since I rotate between multiple pairs of shoes, these were only used occasionally. However, about a month ago, I noticed a tear on the upper part of the shoe, which is unacceptable for su...
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