I purchased a pair of Skechers Dynamight 2.0 shoes about 40 days ago from the Skechers store at Ankara Eryaman Optimum Mall. I only wore them for 15 days, under normal city conditions, not for long hours or extreme activities. To my disappointment, the heel section started breaking apart in less than two weeks. This is not the first time I have faced such quality issues with Skechers—my family previously bought from the D’Lites series, which also fell apart quickly, with the inner structure collapsing.
After noticing the defect, I returned to the store to file a complaint. However, they claimed the damage was due to user error, which is unacceptable given how little the shoes were worn. I also contacted their customer service line and spoke with a representative named Z****. Instead of offering a solution, she told me the defective product would remain with us and provided no resolution. This kind of poor communication and lack of accountability from Skechers is extremely frustrating.
I paid ₺4,000 for these shoes, and I expect a product at this price point to last much longer than two weeks. I demand that Skechers replace my shoes under warranty and take responsibility for the poor product quality. Customers deserve durable products and fair treatment when issues arise.
Last year, I purchased a pair of Skechers D’Lites sneakers from the Skechers store in Izmir. Even though I wore them only a few times under very light use, the shoes quickly developed serious defects in the toe area, including separation and deformation. During the purchase, the sales staff clearly ...
In April 2025, I purchased a pair of Skechers GO Walk shoes from the Skechers store at Ankara Forum Mall. I wore the shoes a few times a week for walking. However, in less than a year, both shoes developed tears and holes in the heel area. I took the product to the store and sent it in for a warran...
On July 6, 2025, I purchased a pair of Skechers shoes from the Skechers store located in Ganjlik Mall, Baku, Azerbaijan. To my complete disappointment, the shoes fell apart entirely just 14 days after purchase, becoming completely unusable. I’ve always trusted Skechers for its quality and durability...
On December 8, 2024, I purchased a pair of Skechers D’LITES 5.0 sneakers from an official Skechers store. Within just 20 days, both shoes started splitting at the front. I took great care of them, using only the Skechers "Shoe Care U Athletic Cleaner", which I also bought from the store, and cleaned...
Around 8 months ago, I purchased a pair of Skechers D’lux Journey shoes from the Marmara Park store in Esenyurt, paying ₺4900. Despite not using the shoes heavily — only for light, everyday wear — both sides of the shoes have developed significant splitting and separation. For a product in this pric...
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