I ordered from Shiny Force but got no delivery update, what should I do?

Some customers report that Shiny Force orders stay in “order received” or “preparing for shipment” status for weeks with no tracking or updates, even after repeated contact attempts.

This pattern usually means the item hasn’t actually been shipped yet, so you shouldn’t rely on waiting indefinitely.

You should send one final written request asking for either a tracking number or a full refund within a clear deadline, keeping screenshots as evidence.

If there is still no response after a few days, escalate the matter by submitting a complaint on Xolvie to seek wider attention.