"On 21.07.2023, at 18:10, I stopped at Tuzgolu Petrol Import Export Industry Trade Limited Company to buy fuel for my car. Despite my fuel tank being labeled as 'Diesel,' they mistakenly filled my car with 29.27 liters of Unleaded Gasoline. As a result, my car broke down and became unusable, and I had to tow it to an authorized service center. At the service center, they charged me for the repair expenses, stating that they had recorded the wrong fuel type for my car. I contacted Shell Türkiye's customer service and the gas station to resolve the issue. The gas station's lawyer called me and mentioned that the charges from the service center were excessive and that they could cover the costs tomorrow without specifying an amount. They also warned that legal action might be taken if we didn't agree. The service center informed me that my car, being a European model, required spare parts not readily available in Turkey, and it would take around 1 month to procure them. I brought my car to Turkey to use it as a bridal car for my wedding, scheduled for 29.07.2023. The total cost of the service center's expenses for my car is approximately 190,000 TRY. I want to lodge a complaint with Shell Türkiye and Tuzgolu Petrol Import Export Industry Trade Limited Company regarding this matter."
I went to Shell Zonguldak/Alaplı Ucler Petrol to buy fuel for my diesel vehicle with my 67AAG374 vehicle that I had just bought. Gasoline was used instead of diesel fuel and we were not told about this. I set out again towards Eregli with my vehicle, and when the car started to stall and malfunction...
I'm writing to express my dissatisfaction with Shell's customer service. I purchased diesel fuel from the Shell station in Viranşehir on January 17, 2023, and was extremely dissatisfied with the service I received. Not only did the employees write my license plate number incorrectly, but they also i...
On November 28, 2022, I purchased 57 liters of diesel fuel from the Shell Afyon chested east station. I arrived home in Istanbul about 5 hours later. When I tried to start my car to go to work the next day, I discovered that it was not working, so I paid for the tow truck and had it towed to the ser...
I went to the Shell Izmit Outlet between 8:00-8:30 PM and filled my car with fuel worth 700 TL. The following day, while driving to work in Istanbul, my car's engine began to misfire. Eventually, it stalled in the middle of the road and wouldn't start again. With the help of a tow truck, we transpor...
On July 29, 2023, I stopped at the Kiliccioglu BP station on the Izmir-Istanbul highway to fill up my Tucson with diesel. To my dismay, my car's fuel warning light illuminated just 15 minutes after refueling, indicating the presence of water in the fuel. Spending more than 36 TL for contaminated fue...
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