Green Motion's Excessive Fuel Charges
I rented a car on August 26, 2023. The next day, August 27, 2023, I purchased fuel from the gas station adjacent to the rental company with the intention of refilling the used fuel. However, due to a faulty fuel indicator, I ended up buying 400 TL worth of fuel for a journey of only 95 km+ with a manual Egea Diesel vehicle, and the indicator showed no change. Upon later inspection, I realized that I had purchased more than twice the necessary fuel for this vehicle (WHILE THE VEHICLE'S AVERAGE CONSUMPTION IS 5 LITERS, THE AMOUNT OF FUEL PURCHASED WAS 10.5 LITERS). Upon returning the vehicle, I brought up the issue, mentioning that these vehicles seemed to have recurring problems. I also sent a complaint email to the rental company but received no response. I have attached both the receipt and an image of the receipt for the fuel I purchased, and given that the mileage used is known, I kindly request a refund for the excess fuel cost.
Dear Customer, Could you please share your contact information? Best regards, Green Motion Turkey Customer Relations
My phone number is 0532 6312306 My email address is [email protected]
Dear s**** s., Thank you for choosing our brand and for your feedback regarding the process you experienced. Our goal is to resolve the issue to your satisfaction as soon as possible. We will review the matter you have raised and provide you with information as soon as possible. We would like to remind you that you can also reach us for any requests, opinions, or complaints. Best regards, Green Motion Turkey Customer Relations
Dear s**** s., We would like to inform you that a review has been conducted regarding the matter you have raised, and a response has been provided to you both in writing and verbally. We would like to remind you that you can also reach us regarding your requests, opinions, and complaints. Best regards, Green Motion Turkey Customer Relations
I was contacted by the relevant company managers, and they informed me that the extra fuel charge had been refunded to my card account. The refund was seen in my card account. Thank you.
