On October 18, 2025, I ate at the Shake Shack location inside Mall of Istanbul. Since I have celiac disease, I carefully asked the staff whether the fryer oil was used only for french fries or also for chicken products. The employee confidently told me that only fries were fried in that oil. Relying on this information, I ordered a large fries and a drink (credit card payment, approval code: 406816).
When I started eating, I noticed visible bread crumbs and chicken pieces in the fries. I was shocked — I had eaten here before and trusted that their fryers were kept separate. Unfortunately, due to this false information, I experienced severe stomach pain and diarrhea the following day.
For people with gluten sensitivity or celiac disease, accurate information from restaurant staff is critical to their health. I’m requesting that Shake Shack issue a formal apology, retrain their staff to correctly inform customers about allergen risks, and take necessary precautions to prevent this from happening again. Misleading customers about food safety can have serious health consequences and damages trust in the brand.
On October 3, 2025, I visited the Shake Shack branch at Tema World Mall to order a takeout hamburger and paid with my Sodexo card. The cashier told me that a current promotion would deduct the price of fries from my total. However, after paying, I noticed that the fries charge was still included on ...
On October 20, 2024, I dined at the Shake Shack restaurant in İstanbul İstinyePark AVM with a friend. Within 30 minutes of eating, I started experiencing intense nausea, followed by vomiting. The symptoms worsened rapidly, with severe stomach pain and nausea forcing me to seek emergency medical atte...
On October 19, 2025, I placed an order through the Yemeksepeti app from Shake Shack’s Bahçeşehir branch (Order No: #w*-2542-**). I paid ₺1,212.98 via online payment. However, while eating my hamburger, I discovered a large piece of plastic bag inside the sandwich. If it had been a small piece, I mig...
On July 23, 2025, I placed a ₺1,665 order at the Shake Shack branch in Akasya Mall, paying by credit card. However, the order was entered incorrectly by staff, so we immediately asked for a cancellation. Because of a store-side error, they couldn’t cancel the transaction directly. Instead, the staff...
My family and I dined at Shake Shack in Istanbul Metropol Mall today, and shortly afterward, my 2-year-old child began vomiting severely. We had to visit the hospital 6-7 times, where they diagnosed food poisoning. All of us experienced stomach issues and discomfort following the meal. This incident...
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