On September 3, around 9:00 PM, my spouse and I went to the Shake Shack restaurant in İstinyePark to pick up our food order. My spouse is a Getir courier, and I met them after work so we could collect the meal together. When we gave the order code, the staff refused to hand over the package, claiming there was an issue, even though everything was correct.
Then, a female employee (whose name we unfortunately didn’t get) argued with us and spoke to my spouse in an offensive and disrespectful way. She even made insulting remarks about our family values, humiliating us in front of other customers.
We were deeply hurt by this behavior, which was not only unprofessional but discriminatory. I’m demanding that Shake Shack take immediate disciplinary action against the employee involved and train staff properly on respectful customer communication. A global brand like Shake Shack should ensure that all customers — regardless of background or profession — are treated with dignity.
I placed an order from Shake Shack, and the delivery arrived incomplete even though the full amount was charged. The courier, having confirmed online payment, quickly dropped off the items and left. When we opened the package, we realized several items were missing. I immediately reported the issue,...
On September 27, I visited the Shake Shack branch at İstinyePark with two friends and placed an order for double chicken and double beef burgers, two fries, three drinks, and chicken bites. I specifically requested that the cheese on the fries be served on the side, but it arrived spread on top and ...
My family and I dined at Shake Shack in Istanbul Metropol Mall today, and shortly afterward, my 2-year-old child began vomiting severely. We had to visit the hospital 6-7 times, where they diagnosed food poisoning. All of us experienced stomach issues and discomfort following the meal. This incident...
On October 3, 2025, I visited the Shake Shack branch at Tema World Mall to order a takeout hamburger and paid with my Sodexo card. The cashier told me that a current promotion would deduct the price of fries from my total. However, after paying, I noticed that the fries charge was still included on ...
On October 19, 2025, I placed an order through the Yemeksepeti app from Shake Shack’s Bahçeşehir branch (Order No: #w*-2542-**). I paid ₺1,212.98 via online payment. However, while eating my hamburger, I discovered a large piece of plastic bag inside the sandwich. If it had been a small piece, I mig...
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