On June 27, 2025, around 10:00 PM, I visited the Shake Shack branch on Bağdat Avenue and ordered ice cream, but the experience was very disappointing. The first ice cream I received had a big hole in the middle, so I returned it. Unfortunately, the replacement ice cream they gave me had the same problem — hollow in the center, poorly made, and clearly not fresh.
Even worse, it came covered in chocolate sauce, even though I didn’t ask for any, and there were ice chunks in it, showing that it was improperly frozen. When I complained, the staff served me the same quality ice cream again without offering a proper solution or apology.
I even took a photo of the ice cream as evidence. This happened at the Shake Shack Bağdat Avenue location around 10:00 PM on June 27, 2025. I’m requesting that Shake Shack review this issue, improve product quality and staff training, and offer compensation for this poor customer experience.
On July 23, 2025, I placed a ₺1,665 order at the Shake Shack branch in Akasya Mall, paying by credit card. However, the order was entered incorrectly by staff, so we immediately asked for a cancellation. Because of a store-side error, they couldn’t cancel the transaction directly. Instead, the staff...
On August 1, 2024, at 5:45 PM, I ate a hamburger at Shake Shack, and it immediately upset my stomach. The meat had a noticeable bad smell, but I unfortunately ate it anyway—something I now regret deeply. In addition to the poor food quality, the presentation was extremely sloppy, with the burger loo...
On October 19, 2025, I placed an order through the Yemeksepeti app from Shake Shack’s Bahçeşehir branch (Order No: #w*-2542-**). I paid ₺1,212.98 via online payment. However, while eating my hamburger, I discovered a large piece of plastic bag inside the sandwich. If it had been a small piece, I mig...
I placed an order from Shake Shack, and the delivery arrived incomplete even though the full amount was charged. The courier, having confirmed online payment, quickly dropped off the items and left. When we opened the package, we realized several items were missing. I immediately reported the issue,...
On September 27, I visited the Shake Shack branch at İstinyePark with two friends and placed an order for double chicken and double beef burgers, two fries, three drinks, and chicken bites. I specifically requested that the cheese on the fries be served on the side, but it arrived spread on top and ...
Comments